Privacy Policy
Introduction
Goom Gamez (“we,” “our,” or “us”) care about your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information. It also tells you about your rights under privacy laws like GDPR, CCPA, COPPA, LGPD, and VCDPA.
Data Controller Information
Controller Name: Operations Team
Contact Email: shahroz.jerry456@gmail.com
Personal Data We Collect
| Category | Description |
|---|---|
Identifiers | Email Address, IP address, device ID, and other online identifiers. |
Customer Records | Information such as purchase history for service delivery. |
Usage Data | Clickstream data and app interaction information. |
General Geolocation Data | Approximate location based on IP addresses. |
Technical Data | Includes device specifications, OS version, carrier, and connection type. |
Player Activity Data | App interactions, progress, and achievements. |
Children’s Data
We may collect the following data from children:
- Device information (e.g., device ID, IP address).
- General location data (e.g., country or city).
- Gameplay statistics and preferences.
How We Use Children’s Data
We use children’s data for these reasons:
- Enable gameplay and core app functionality
- Improve app performance and user experience
- Fulfill legal and regulatory requirements, including verifying parental consent
Publication of Children’s Data
Our games are designed to protect children’s personal information. We do not have things like open chatrooms, forums, or social media tools where kids can talk or share details. If there are any features where users can interact (like leaderboards or user-created content), we add strong safety rules. We also ask for verified permission from a parent before turning on these features.
How We Use Personal Data
- Deliver and improve app services
- Customize user experiences
- Ensure compliance with legal and regulatory requirements
How We Share Personal Data
We may share data with:
- Service Providers: For hosting, analytics, and app functionality
- Legal Authorities: When required by law
Children’s data is shared only when essential for app features and always with strict safeguards. We do not sell or share children’s data.
How We Protect Your Data
We take user data protection seriously and use industry-standard security measures to keep your information safe. All data shared between the app and our servers is encrypted (HTTPS/TLS) to prevent unauthorized access. Only authorized team members can access personal or usage data, and we follow strict internal controls to manage this access. We regularly monitor our systems and apply updates to maintain security. You can request deletion of your data at any time by emailing us at shahroz.jerry456@gmail.com
User Rights
Under GDPR
- Right to Access: Request details of the personal data we hold.
- Right to Rectification: Request corrections to inaccurate data.
- Right to Erasure: Request deletion of personal data.
- Right to Restrict Processing: Limit how your data is processed.
- Right to Object: Object to data processing for legitimate interests.
- Right to Data Portability: Receive data in a portable format.
- Right to Lodge a Complaint: File complaints with supervisory authorities.
Under CCPA
- Right to Know: Access categories of data collected, shared, or sold.
- Right to Delete: Request deletion of personal data.
- Right to Non-Discrimination: No penalties for exercising rights.
Under LGPD
- Right to Access: Request confirmation of data processing.
- Right to Correction: Request correction of incomplete or outdated data.
- Right to Deletion: Request data deletion where applicable.
Data Retention
We retain personal data as long as necessary for business purposes and legal compliance. Data no longer required is securely deleted or anonymized.
Caregiver’s Rights Regarding Their Child’s Personal Information
As a caregiver, you have specific rights regarding the personal data we collect from your child. These rights are described below:
1. Caregiver Right to Stop the Collection or Use of Their Child’s
Personal Information
How Caregivers Can Stop the Collection or Use of Their Child’s Personal Information
We respect caregivers’ rights to control their child’s personal information. If you are a caregiver and wish to stop the collection or use of your child’s personal information, you can do so by following the steps below:
Steps to Stop Collection or Use:
- Email Request: Contact us at shahroz.jerry456@gmail.com with the subject line “Stop Collection Request.” Please include the following details:
- Your full name and relationship to the child.
- Your child’s account details (e.g., username or ID used in the app).
- In-App Option: If available, Open the app, navigate to the “Privacy Controls” section, and select “Stop Data Collection.”
Verification Process:
To keep your child’s data safe, we might ask you to prove who you are and that you are their caregiver before we handle your request. This helps stop anyone else from making changes without permission.
Response Time:
Once we receive your request and successfully verify your identity, we will stop collecting or using your child’s personal information within 30 days, unless we are legally required to keep certain data (such as for fraud prevention or regulatory compliance).
Additional Information:
If you have any questions or need further assistance, please feel free to contact us at shahroz.jerry456@gmail.com .
- Email us at shahroz.jerry456@gmail.com with the subject line “Stop Data Collection Request.”
- Navigate to the Privacy Controls section within the app and select “Stop Data Collection.”
Once we receive your request, we will stop collecting and processing your child’s personal information, unless we are legally required to continue doing so.
2. Caregiver’s Right to Request Deletion of Your Child’s Personal Information
Caregivers may request the deletion of all personal information collected from their child. To make this request:
- Email us at shahroz.jerry456@gmail.com with the subject line “Delete My Child’s Data Request.”
- Provide your child’s username or account details to help us identify the data to delete.
- Alternatively, use the “Delete My Child’s Data” option in the app’s Privacy Controls section.
Once your request is verified, we will delete your child’s personal data within 30 days, unless we are legally required to retain it for specific reasons (such as fraud prevention).
3. Caregiver’s Right to Review Your Child’s Personal Information
Caregivers can ask to see what personal information we hold about their child. To make a request:
- Email us at shahroz.jerry456@gmail.com with the subject line “Review My Child’s Data.”
- Provide verification of your identity and your relationship to the child.
Once verified, we will provide the following details:
- The types of personal data collected.
- The purpose of data collection.
- Details of any third parties with whom the data is shared.
Users’ Right to Lodge a Complaint
Users have the right to file a complaint with supervisory authorities, such as the European Data Protection Board or the appropriate local authority in their area.
Legal Basis for Processing
We rely on the following legal bases for data processing:
- Consent
- Performance of a contract (e.g., providing services).
- Legal obligations (e.g., compliance with laws).
- Legitimate interests (e.g., improving app functionality).
Third-Party Providers
We partner with trusted third-party service providers for analytics, diagnostics, and user experience improvements_not for advertising.
Current providers include:
- Firebase: https://firebase.google.com/support/privacy
- Google Analytics: https://support.google.com/analytics/answer/9019185?hl=en#zippy=%2Cin-this-article
Crash Logs
We may collect crash logs to help improve the functionality and reliability of our apps and games. This data is collected and used for the following purposes:
- Identifying and fixing bugs or errors in our apps.
- Improving app performance and user experience.
Crash logs are created automatically during an app crash and contain details like:
- Device model and operating system version.
- App version and build.
- Error logs related to the crash.
This data is used only for troubleshooting and is not shared with third parties except for service providers who assist in diagnosing and fixing issues (e.g., Firebase Crashlytics, Bugsnag).
Diagnostics Data
We collect diagnostic data to see how people use our apps and to fix problems. This data may include:
- App performance metrics (e.g., load times, crash frequencies).
- Device-specific metrics (e.g., CPU usage, memory allocation).
The diagnostic data is collected to:
- Enhance app performance and stability.
- Identify areas for improvement in the user experience.
Your data is kept safe and only shared with trusted third parties who help with analytics and diagnostics, including Firebase, Bugsnag, and ByteBrew.